Successful intranets evolve to become a vast repository of both explicit and implicit knowledge within an organization. It should have well documented processes, referral libraries, success stories, case studies etc. Ideally it should support the creation, sharing and use of knowledge and map the right people to each other, at the right time for the right things.
It can be an interactive workspace which encourages and fosters a collaborative culture.
Our approach includes:
Need Analysis
Information becomes valuable when it makes us act. Our first step in designing an intranet is therefore to understand who the major sets of users are, what work they perform, and how they acquire and use information in the course of doing their work.
It becomes important to identify demographic and non-demographic variables that affect the information use patterns of the users. Sometimes this demographic profile is varied, making it more challenging to create an intranet that diverse user groups can relate to. "Non-demographic" attributes such as users’ professional or work experience, social networks, preferences for media, and attitudes towards innovation and risk taking are also important variables to be considered. We also address how an intranet’s users perceive their information needs, look for and value information, and choose to use or not use information that they find.
Key points addressed:
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